Need Help with You Wi-Fi Network

Having trouble with your home network? We’ve got you covered! First, be sure to check out our Troubleshooting Guide. If that does not work here are resources to help you troubleshoot common issues:

If your app is called HomePass, head over to Plume Support for troubleshooting tips and tricks: https://support.plume.com/s/?language=en_US

What is the advantage of HomePass:

Reliable and Secure WiFi Experience

  • Consistent Connectivity: Enjoy a reliable, consistent WiFi experience, optimized for any interference.

  • Personalized Network: Create custom or guest passwords to personalize your network.

  • Superior Security: Protect your devices and family from cyber threats and unwanted ads.

Boost What Matters Most

  • Prioritize What You Need: Temporarily boost specific apps, devices, or users for optimal performance.

Smart Home Integration

  • Intuitive Access Controls: Limit internet access for specific devices with easy-to-use controls.

  • Advanced Motion Detection: Turn your devices into motion sensors for enhanced home awareness.

HomePass uses AI to automatically steer signals for faster, more reliable connections in every room—no matter the type of home.

For assistance with connecting devices to your Adtran Router: https://support.plume.com/s/article/Connecting-a-2-4GHz-only-device-to-HomePass?language=en_US

If your app is called CommandIQ, you’ll find a user guide packed with helpful information here: https://support.e-vergent.com/knowledge-base/commandiq-user-guide/

CommandIQ empowers you to manage your network effortlessly. View connected devices, set up parental controls, create guest networks, customize your Wi-Fi settings, and more, all from the convenience of your smartphone.

Here is a quick start up guide for your Calix Router:

https://support.e-vergent.com/knowledge-base/set-up-the-commandiq-app/

Want an upgrade? Try out our new and improved Adtran routers! HomePass is what you need.

Still Need Help?

Call us anytime for further assistance.

If you call after 4 PM Monday-Friday, leave a message with our answering service. Our technician will return your call.