Troubleshooting Guide

Get Your Internet Back on Track in 3 Simple Steps!

Having internet trouble? Don't wait for a technician! Try these quick fixes to get back online in minutes:

1. Restart Your Router:

  • Unplug both your router and the power adapter (the small box) for 5 minutes.

  • Plug them back in and wait for everything to restart.

  • See if your internet connection improves.

2. Check Your Wi-Fi Network:

  • Try connecting a device to your Wi-Fi.

  • Did the network name change? If so, your router might have reset itself.

Need Help Setting Up Your Router?

  • Visit your router brand's website (e.g., Netgear: https://www.netgear.com/support/) for setup instructions.

  • Still stuck? We're here to help, just give us a call!

3. Test Your Internet Speed:

  • If your network name stayed the same, bypass the router by connecting an ethernet cable directly to your computer.

  • Run a speed test at https://www.speedtest.net/ to see your download and upload speeds.

Understanding the Results:

  • If your speeds are within 5 Mbps of your plan, the issue might be with your router.

Fixing Router Problems:

  • Try resetting the router using a paperclip (check your manual for specific instructions). This resets it to factory settings.

  • Follow the setup process mentioned earlier for your router brand.

Still Need Help?

  • Call us anytime for further assistance.

  • If you call after 4 PM Monday-Friday, leave a message with our answering service. Our technician will return your call.

Get back online quickly with these easy steps!