Protecting your privacy is important to Cajun Broadband. This privacy policy explains how we collect, use, share, and protect the information of our customers who use our high-speed internet, VoIP phone service, Wi-Fi hotspots, website, and mobile app.
What Information We Collect and How We Collect It
We collect information from you in several ways:
Information You Provide: This includes your name, contact information, driver's license number, Social Security number (for credit checks), payment information, and information from surveys.
Information from Your Use: This includes call records, websites you visit, device information, bandwidth usage, TV viewership, and movie rental/purchase data.
Website and Mobile App: We collect information about your operating system, browser, IP address, device identifiers, and browsing history.
Cajun Broadband App (with your permission): We may access location, contacts, SMS messages, call logs, photos, videos, documents, and music. This access is only granted with your permission and is necessary for specific features to function.
Cookies and Tracking Mechanisms: We use cookies and similar tools to collect information about your interactions with our websites. We may also receive information from third-party analytics companies.
Information from Third Parties: We may receive information from credit bureaus, marketing companies, landlords (regarding installation permission), and other service providers (like DirectTV streaming).
Social Media: If you log in using social media credentials, we may collect information from your social media profile (subject to your social media settings).
When You Contact Us: We may record calls for quality assurance purposes and keep records of our communication with you.
Sharing Exclusions: Text message opt-in data and consent will never be shared with third parties.
How We Use and Share the Information We Collect
We use your information to:
Provide, manage, and improve our services.
Bill and collect payment.
Understand our customers and market our services.
Deliver relevant advertising.
Respond to your questions and concerns.
Manage, repair, and protect our network.
Personalize your website experience and gather website usage information.
Share with third-party agents and vendors who work for us (with strict data use limitations).
Share with other providers when you purchase bundled services (like DirectTV streaming).
Share with legal authorities or as required by law.
Investigate or defend against claims.
Protect our rights, property, and safety (and yours).
Facilitate mergers, acquisitions, or service transitions.
We do not share your personal information for any other purposes. We may share anonymous or aggregate information with third parties for service improvement.
Information Used for Online Advertising: You can learn more about interest-based advertising and opt-out options at http://optout.networkadvertising.org/?c=1. You can also manage cookies through your browser settings. Disabling cookies may limit website functionality.
Marketing Emails: Opt out of marketing emails by calling 337-593-4778 or emailing info@cajunbroadband.com.
How We Protect Your Information
We use security measures to protect your information. However, no system is foolproof. We retain your information only as long as necessary for legal or business purposes.
Children's Privacy
We do not knowingly collect information from children under 13.