Frequently Asked Questions

What is fiber-to-the-home technology?

Fiber technology uses thousands of glass cables bundled together into strands to transmit data through pulses of light with connectivity at extremely high speeds. Fiber optic cables are buried in the ground and deliver broadband internet connections directly to the home. Check out our Fiber-Internet tab learn more about fiber and the steps involved in getting connected.

How will fiber technology improve my broadband service?

By utilizing fiber optic cables and direct connection to the home, a fiber network is used in place of slower and lower bandwidth cables like DSL or coaxial wires. Through fiber to home networks, homeowners will get faster internet service with increased bandwidth – but also have a more continuously reliable connection much fewer outages.

Is Cajun Broadband a local business?

Yes! Cajun Broadband is a Louisiana-based local business focusing on providing broadband services for locals by locals.

How do I know if I can receive service in my area?

To check availability at your home or business, click here.

What do I do if my address is not currently listed in a project or service area?

Please fill out your information here, and submit an interest in fiber service. You can also call our office at 337-593-4778 Monday-Thursday between 8 a.m. and 4 p.m. or Friday between 8 a.m. and 11 a.m. A representative will assist you.

As we continue to get more interest in neighborhoods or residential streets, we can plan to expand our fiber network there.

Do I have to sign a contract?

With Cajun Broadband, residential customers pay for service month-to-month with no long-term contracts or commitments. Both the customer and Cajun Broadband have the right to cancel the service agreement with one month’s notice.

Commercial customers are required to sign a contract for service.

What do I do if I am having technical difficulties with my Cajun Broadband internet service?

Cajun Broadband offers 24/7 customer service, with local customer support representatives. Customers experiencing technical issues with internet services can call 337-593-4778 and expect a response and/or resolution within 24 hours. If issues cannot be resolved within 48 hours, customers will be credited with one day of service until a resolution is found. Also try out our Troubleshooting Guide!

Are the answering service and customer service representatives local as well?

Yes, our office has customer service representatives for your support and a 24-hour answering service that is local. When you call Cajun Broadband, you will always speak with someone in Louisiana.

When will I get my invoice?

We send invoices via email on the 1st of every month. Payments are automatically drafted on the 4th and are due in full by the 5th. We are a paperless company, so physical invoices are not mailed and paper checks are not accepted. Electronic checks can be submitted through our billing platform.

Will my monthly invoice amount ever change?

No, after your first month (which we pro-rate), your bill will be the same every month. The only time your invoice amount will change is if you purchase additional equipment, have a repair that includes a service fee, or if you have a chargeback on your bank account.