Data Policy

1. Introduction

Welcome to Cajun Broadband, Inc! As a provider of Fiber-to-the-Home internet, fixed wireless internet, and VoIP phone services in Louisiana, we are committed to protecting your privacy and ensuring the security of your data. This Data Policy outlines how we collect, use, and safeguard your information.

2. Information We Collect

2.1 Personal Information: We collect personal information that you provide to us when you sign up for our services, including but not limited to your name, address, phone number, email address, and payment information.

2.2 Usage Data: We collect data on how you use our services, including but not limited to IP addresses, device information, browsing activity, and call records.

2.3 Technical Data: Technical information about your internet connection, such as connection logs and bandwidth usage, is collected to maintain and improve our services.

3. How We Use Your Information

3.1 Service Provision: We use your information to provide, maintain, and improve our services, including billing, customer support, and technical troubleshooting.

3.2 Communication: We may use your contact information to send you service-related communications, such as updates, notifications, and promotional offers. You can opt out of promotional communications at any time.

3.3 Compliance: We may use your information to comply with legal and regulatory requirements, including responding to lawful requests from authorities.

3.4 Analytics: We use usage and technical data to analyze service performance, improve our offerings, and develop new products and features.

4. Data Sharing and Disclosure

4.1 Service Providers: We may share your information with third-party service providers who assist us in operating our services, such as payment processors and customer support vendors. These parties are obligated to protect your information and use it only for the purposes for which we have engaged them.

4.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from legal authorities.

4.3 Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to the relevant parties involved in the transaction.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. This includes encryption, firewalls, and secure data storage practices. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

6.1 Access and Correction: You have the right to access and update your personal information. You can request corrections to inaccurate or incomplete data by contacting our customer support.

6.2 Data Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

6.3 Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in those communications.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and fulfill the purposes outlined in this policy. After this period, your information will be securely deleted or anonymized.

8. Changes to This Policy

We may update this Data Policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates. Your continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Data Policy or our data practices, please contact us at:

Customer Support: 337-593-4778
Email: info@cajunbroadband.com